- July 13, 2023
- Posted by: [email protected]
- Category:
The FTX cryptocurrency exchange, which recently filed for bankruptcy, introduced a customer claims portal to provide affected users with a means to file proof-of-claims. However, shortly after going live, the portal became inaccessible for reasons that remain unknown.
According to reports from various social media users, the FTX claims portal went live on July 11, allowing customers with FTX, FTX US, Blockfolio, FTX EU, FTX Japan, and Liquid accounts to access their account details and submit claims as part of the company’s restructuring process. According to FTX’s Kroll page, the deadline for claim filings is September 29.
While the claims portal was accessible, users could examine their account balances as of November 11, 2022, the date FTX filed for bankruptcy in the United States. Despite the portal’s temporary inaccessibility, concerned users can still file claims through Kroll’s online customer form or through US mail. The claims portal has been unavailable for roughly an hour.
FTX’s debtors declared their plan to build an online portal specifically built for customer claims in June, during the current bankruptcy proceedings in Delaware. Simultaneously, the first criminal trial of former FTX CEO Sam Bankman-Fried, who is accused of fraud, is set to begin in October.
It remains unclear why the FTX claims portal went offline after being live for such a brief period. Users affected by the bankruptcy will likely have to wait for further updates from FTX regarding the availability and functionality of the claims portal. In the meantime, they can utilize the existing methods of filing their proof-of-claims through Kroll’s online customer form or traditional mail service.
