- December 26, 2023
- Posted by: [email protected]
- Category:
MEXC, a leading digital asset exchange, has taken proactive measures to clarify the circumstances surrounding the deactivation of a social media account supposedly linked to its former CEO in order to create transparency and quiet rising worries among its user community. The exchange’s communication, disseminated through a detailed post on X (formerly Twitter) on December 24, not only sought to address the confusion but also shed light on broader issues, including recent controversies related to account freezes and withdrawal problems.
The post elucidated the historical context of the ‘MEXC_CEO’ account, explaining that it was initially utilized for promotional endeavors and brand image cultivation during the early stages of the company’s operations. Crucially, MEXC emphasized that the account had never undergone official verification by the company, resulting in a misperception among users regarding its association with the platform. Despite the absence of an official announcement, users had erroneously linked the account to the company, particularly in light of the departure of its former CEO the previous year. MEXC forthrightly clarified that the individual behind the ‘MEXC_CEO’ account had no official ties to the company, expressing regret for any confusion that may have ensued.
Acknowledging the incident, MEXC issued a sincere apology, coupled with a commitment to implementing more cautious approaches to handling such matters in the future. As part of these measures, the exchange pledged to make all personnel changes public on official platforms, removed all tweets from the former CEO to mitigate potential misunderstandings, and introduced a verification platform to enhance account authenticity.
The exchange’s responsiveness to the situation earned commendation from users who had grown increasingly anxious about the evolving developments and uncertain about the appropriate course of action. Compounding the unease was a separate issue raised by users on December 16, pertaining to withdrawal difficulties.
Several posters on X claimed that MEXC had frozen certain user accounts citing “abnormal trading activities,” with a particular trader alleging a substantial loss of $92,000. The trader contended that despite realizing profits through new trades in the futures market over 15 days, the account was inexplicably frozen the following day. MEXC promptly addressed these serious allegations on X, categorically denouncing them as baseless rumors intended to tarnish the company’s image. The post reassured users that all platform operations were running smoothly and underscored the exchange’s firm stance against disseminating false information, reserving the right to take legal action against those making such claims. This comprehensive response aimed not only to clarify recent events but also to rebuild trust within the MEXC community.
